FaxPress Premier WebHelp: Admin Guide > Appendix > Hardware Upgrade > Analog Hardware Upgrade

Analog Hardware Upgrade

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FaxPress Premier Analog upgrade options are determined by the number of fax boards currently installed.

The 4-line FaxPress Premier Analog, with 1 board factory-installed, supports 2 analog ports (i.e., 4 fax lines.) This unit can be upgraded with:
■ 1 additional board, to support 4 ports (i.e., 8 fax lines)
■ 2 additional boards, to support 6 ports (i.e., 12 fax lines)
■ 3 additional boards, to support 8 ports (i.e., 16 fax lines)

The 8-line FaxPress Premier Analog, with 2 boards factory-installed, supports 4 analog ports (i.e., 8 fax lines.) This unit can be upgraded with:
■ 1 additional board, to support 6 ports (i.e., 12 fax lines)
■ 2 additional boards, to support 8 ports (i.e., 16 fax lines)

The 12-line FaxPress Premier Analog, with 3 boards factory-installed, supports 6 analog ports (i.e., 12 fax lines.) This unit can be upgraded with:
■ 1 additional board, to support 8 ports (i.e., 16 fax lines)

The 16-line FaxPress Premier Analog, with 3 boards factory-installed, supports 6 analog ports (i.e., 16 fax lines.) This unit supports the maximum number of lines available with the FaxPress Premier Analog.

These upgrade procedures assume that your FaxPress Premier is running the latest build of server software (at least version 4.0). To update your server software, visit the the Castelle FTP site.

Required Upgrade Procedures

Upgrading the FaxPress Premier Analog involves three steps:
1. Adding the analog board(s) to your FaxPress Premier. (See Adding Fax Boards.) If the unit you’re working with hasn’t been upgraded before, see Adding an Initial Upgrade Analog Fax Board. If the unit you’re working with has already been upgraded with an additional fax board, see Upgrading with an Additional Analog Board.
2. Configuring the new board. See Configuring the Dialogic System Software .
3. Updating the FaxPress Premier software so your hardware will work properly. See Running the FaxPress Premier Upgrade Software .

Make sure you have completed all of these steps before using the upgraded FaxPress Premier server.

Required Tools

The FaxPress Premier Analog fax board upgrade requires a Phillips head screwdriver.

Upgrade Kit Contents

Make sure the FaxPress Premier Upgrade Kit contains the following components:
■ One, two or three Intel Dialogic Intelligent Fax Board(s)
■ One Castelle Upgrade Distribution CD

Make sure the 8-digit serial number displayed on the left side of the label on the CD (for example, S/N 84100200) matches the serial number on the label on the bottom of your FaxPress Premier server (for example, SERIAL NO. 84100200). If the serial number doesn’t match, contact Castelle tech support immediately. If you are upgrading more than one FaxPress Premier, use the correct upgrade CD for each server, or the software upgrade will fail.

Adding Fax Boards

The procedure used for adding an inital upgrade board to the FaxPress Premier Analog is different from the one used for installing additional upgrade boards. See Adding an Initial Upgrade Analog Fax Board below to add a board to a unit that has not yet been upgraded. For units that have previously been upgraded, please see Upgrading with an Additional Analog Board. Each new fax board added will provide support for 4 additional fax lines.

Adding an Initial Upgrade Analog Fax Board

Follow the steps in this section only if you have not already added an upgrade board to this unit before. To add an initial upgrade board, follow these steps:
1. Discharge static electricity from yourself by touching a grounded surface and attach a grounded static-dissipative wrist strap. Make sure the working sur-face is static-dissipative and grounded.
2. Shut down the FaxPress Premier from the console by accessing the System Information folder in the System & Diagnostics folder, and then right-clicking in the blank section of the list to the right side of the Faxmain window and choosing the System Shutdown command. When the system has shut down, disconnect the power cord from the unit.
3. Remove the 5 cover screws holding the cover of the FaxPress Premier to the back panel, the 3 screws holding the bottom of the cover to each side of the chassis, and the 2 screws holding the front edge of the cover under the lip at the top of the front panel. The screw directly above the thumbscrew for the fan unit cover does not need to be removed, but may need to be loosened.

Remove only the FaxPress Premier cover screws - do not remove any other chassis screws.
4. Remove the cover by sliding it toward the rear of the FaxPress Premier, then lifting it upwards when it is free of the front panel lip.
5. Locate the cover bracket that is covering the bay directly above the parallel port (RS-232) and serial port (DB-15) connectors on the rear panel of the FaxPress Premier, as shown below.
6. Remove the Phillips screw that is anchoring the cover bracket and remove the cover bracket from the bay. You can get access to the anchor screw from the side of the FaxPress Premier chassis, as shown below.
7. Remove the upgrade board from its packing material. Discharge static electricity from yourself by touching a grounded surface, attach a grounded static-dissipative wrist strap, and make sure the working sur-face is static-dissipative and grounded. Take care not to touch the connector tabs; hold the circuit board by the black metal mounting bracket, the metal faceplate with the analog line connectors, or the edges of the board.
8. Set the rotary switch, found near the metal bracket end of the board, to a unique number (see the figure after Step 9 for location of the rotary switch). Typically, two analog boards were installed at the factory, with the numbers set to 0 and 1, and you can set the number of the upgrade board to 2. In short, you can set the upgrade board’s rotary switch to any number other than those used for the previously installed analog boards.
9. Align the board so the black metal end-bracket angles DOWN from the board, as shown below.
10. Slide the board into the FaxPress Premier Chassis, with the black metal mounting bracket sliding into the card guide, and the PCI connector tabs aligned so they plug into the PCI slot on the chassis smoothly and firmly, as shown below.
11. Replace the anchor screw to hold the upgrade board firmly in place.

If you’re adding 2 upgrade analog boards at the same time, skip the rest of this procedure and go to step 5 in Upgrading with an Additional Analog Board Otherwise, continue with the next step in this procedure.
12. Slide the cover back into place, making sure the leading edge fits under the front panel lip.
13. Replace the cover screws, keeping in mind that there are 5 for the back panel, 3 along the bottom of each side, and 3 holding the leading edge under the front panel lip. Tighten the fourth front panel lip screw if you loosened it.

The FaxPress Premier is now ready to be connected and configured. After connecting the power cord and all necessary cables to the unit, see Configuring the Dialogic System Software .

Upgrading with an Additional Analog Board

Follow the steps in this section only if the unit you’re upgrading has already had at least one additional fax board added to it. To add an upgrade board to a unit that has already been upgraded with an additional fax board, follow these steps:
1. Discharge static electricity from yourself by touching a grounded surface, attach a grounded static-dissipative wrist strap, and make sure the working sur-face is static-dissipative and grounded.
2. Shut down the FaxPress Premier from the console by accessing the System Information folder in the System & Diagnostics folder, and then right-clicking on the blank section of the list to the right side of the Faxmain window and choosing the System Shutdown command. When the system has shut down, disconnect the power cord from the unit.
3. Remove the 5 cover screws holding the cover of the FaxPress Premier to the back panel, the 3 screws holding the bottom of the cover to each side of the chassis, and the 2 screws holding the front edge of the cover under the lip at the top of the front panel (the screw directly above the thumbscrew for the fan unit cover does not need to be removed, but may need to be loosened slightly, as shown below.

 

Remove only the FaxPress Premier cover screws. Do not remove any other chassis screws.
4. Remove the cover by sliding it toward the rear of the FaxPress Premier, then lifting it upwards when it is free of the front panel lip.
5. Locate the power supply module in the FaxPress Premier chassis, as shown below.
6. Remove the 2 nuts with lock washers that hold the power supply to the base of the FaxPress Premier chassis. You may need to use needlenose pliers for this task.
7. Remove the 2 rear panel screws that hold the bottom portion of the power supply to the rear panel of the FaxPress Premier. (See the figure following step 10.)
8. Move the power supply to the side of the chassis, as far as the lines will allow.
9. Locate the cover bracket on the top bay above the factory-installed analog boards, as shown.
10. Remove the Phillips screw that is anchoring the cover bracket and remove the cover bracket from the top bay.
11. Remove the upgrade board from its packing material. Discharge static electricity from yourself by touching a grounded surface, attach a grounded static-dissipative wrist strap, and make sure the working sur-face is static-dissipative and grounded. Take care not to touch the connector tabs; hold the circuit board by the black metal mounting bracket, the metal faceplate with the analog line connectors, or the edges of the board.
12. Set the rotary switch, found near the metal bracket end of the board, to a unique number (see the figure following Step 13 for location of switch). Typically, the two factory-installed analog boards will be set to 0 (zero) and 1, and the first upgrade board will be set to 2. If this is the case, you can set the number on your second upgrade board to 3. In short, you can set the upgrade board’s rotary switch to any number other than those used for the previously installed analog boards.
13. Align the board so the black metal end-bracket angles UP from the board, as shown below.
14. Engage one end of the black metal mounting bracket (the end that the arrow is pointing to above) in the card guide, then lower the connector end of the board and slide the board into place, aligning the PCI connector tabs so they plug into the PCI slot on the chassis smoothly and firmly, as shown below.

 
15. Replace the anchor screw, to hold the upgrade board firmly in place.
16. Replace the power supply in the FaxPress Premier chassis.
17. Replace the 2 rear panel screws that hold the bottom portion of the power supply to the rear panel of the FaxPress Premier, and then replace the 2 nuts with lock washers that hold the power supply to the base of the chassis.
18. Slide the FaxPress Premier cover back into place, making sure the leading edge fits under the front panel lip.
19. Replace the cover screws, keeping in mind that there are 5 for the back panel, 3 along the bottom of each side, and 3 holding the leading edge under the front panel lip. Tighten the fourth front panel lip screw if you loosened it.

 

The upgraded FaxPress Premier Analog board is now ready to be connected and configured for service. See the next section, Configuring the Dialogic System Software for configuration information.

Configuring the Dialogic System Software

After adding the analog fax boards as described in Adding Fax Boards, and after connecting all necessary cables to the unit, follow these steps to configure the FaxPress Premier:

1. Access the FaxPress Premier server by connecting a keyboard, mouse and monitor to it.

This task cannot be performed remotely. The unit must be accessed using a keyboard, mouse and monitor.
2. Power up the FaxPress Premier. A message may appear briefly, telling you that the new board has been detected. This will only occur the first time you upgrade.

For Windows 2003, please wait approximately 1 minute before continuing. This ensures that all fax boards are fully detected.

3. In the Found New Hardware Wizard dialog box, select No, not at this time. Press Next>.
4. In the next Found New Hardware Wizard dialog box screen, select Install the software automatically (Recommended). Press Next>.
5. In the Security Alert - Drive Installation dialog box, press Yes.
6. The Completing the Found New Hardware Wizard dialog box appears. Press Finish.
7. If you have installed more than one board, you will be prompted again to install new hardware. In that case, repeat steps 3 thru 6. Once you are done, proceed to the next step.
8. Select the Start>Programs>Administrative Tools>Services menu option to access the Services Folder.
9. Expand the Name column of the services list so you can read the full names of the services, then scroll to Castelle Trace/Error Logger Service. Right-click on this service.
10. Stop the Castelle Trace/Error Logger Service by selecting the Stop option. The Stop Other Services dialog box opens.
11. Click the Yes button. If you see error messages regarding application or memory errors, click OK in each message box. This will stop other active FaxPress Premier services.
12. Stop the following additional services manually by right-clicking each one and then selecting the Stop option:
■ Castelle FaxPress Startup/Monitor Process
■ GammaLink System Service

 
13. When all Castelle FaxPress Premier services are stopped, open the Dialogic GDK Configurator by selecting:

Start>Programs>Intel Dialogic System Software>Configure GDK

14. In the Dialogic GDK Configurator’s Fax Configuration section, click the Control Panel Applet button to open the Dialogic GammaLink Fax Configuration interface.

 
15. Click the AutoDetect button. A warning message appears.
16. Click OK. When the auto-detection process is complete, a message box appears, indicating that all boards have been detected.
17. Click OK in the message box. The Dialogic GammaLink Fax Configuration window now displays the new number of supported fax lines, as shown above.
18. Verify that this number is correct, and then click OK to exit the Dialogic GammaLink Fax Configuration window. Click OK to exit. This completes the configuration for your analog board. Next, configure the FaxPress Premier server software according to Running the FaxPress Premier Upgrade Software .

Running the FaxPress Premier Upgrade Software

To complete the upgrade and configure the FaxPress Premier for use with the new analog board, follow these steps:
1. On a local Windows PC on the same network as the FaxPress Premier server, create a shared folder that allows access to everyone on the local network.
2. Place the Upgrade Distribution CD supplied with your upgrade kit in a CD-ROM capable drive on the Windows PC.

Make sure the 8-digit Serial Number displayed on the left side of the label on the CD (for example, S/N 84100200) matches the Serial Number on the label on the bottom of your FaxPress Premier server (for example, SERIAL NO. 84100200). If you are upgrading more than one FaxPress Premier, make sure you use the correct upgrade CD for each server, or the software upgrade will fail.
3. Copy the file FPPUpgrade.exe from the correct upgrade CD to the shared folder you created on this local PC.
4. Log into the FaxPress Premier server; either by means of a directly connected monitor, keyboard, and mouse; or by means of a remote Windows PC with network access.
5. Using Microsoft Explorer, browse My Network Places to locate the shared folder on the local PC
6. Copy the file FPPUpgrade.exe from the shared folder to the C:/Castelle directory on the FaxPress Premier.
7. Right-click on the FPPUpgrade.exe file, and select Properties. In the Properties dialog box, uncheck the Read-only checkbox, so that you can write to the file. Click OK.
8. Reboot the FaxPress Premier to run the FPPUpgrade.exe. This file is automatically deleted by the server after a successful upgrade.
9. Using remote access, log into the FaxPress Premier server as Administrator.
10. Expand the FaxPress Neighborhood tree to show the Administration branch, select Fax Lines, and look at the list of lines to verify that the total number of fax lines has increased to reflect your upgrade.
11. Test each new analog channel by sending faxes from them.

 

This completes the upgrade procedure. The upgraded FaxPress Premier Analog is now ready for use.

If you have any questions, please contact Tech Support at 408-852-8080 or visit the Castelle web site.

 

FaxPress Premier WebHelp
Last Updated: 11/1/2007
 

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